General Service-Related FAQs

​IS YOUR COMPANY INSURED?
Yes, Real Turf Solutions is fully licensed and insured. We also carry worker's compensation coverage.
​WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most major credit cards, debit cards, checks, and exact cash. You can set up auto-pay and manage your payment preferences online through your client portal account.
​AM I REQUIRED TO SIGN A SERVICE CONTRACT?
​No. We don't have service contracts, you are free to cancel service at any time.
​WHAT TYPES OF LANDSCAPING SERVICES DO YOU PROVIDE?
We are a full service landscape company and your one-stop shop for landscaping in Middle Georgia. We offer lawn care, weed control, landscape installation, landscape design, irrigation system services, landscape lighting installation, sports turf management, and more. You can find out more about our services here.
​WHERE IS YOUR OFFICE LOCATED?
We are located in Fort Valley, GA, between Warner Robins and Perry, just off of Highway 41.

Our company's office address is available on the Contact page and displayed in the website footer section too. You can also find our office and get directions on Google Maps.
​WHAT TIME DO YOU START WORKING?
Our office opens at 7:00am each day. Crews have to load up the trucks and get supplies before heading out. They will usually arrive at their first job site around 7:45am - 8:00am.
​WHAT LOCATIONS DO YOU SERVE?
Our service area includes all of Middle Georgia plus a few outlying locations such as Milledgeville and Cordele. We primarily provide landscaping services in Warner Robins, Macon, Perry, Fort Valley, Byron, Bonaire, Hawkinsville, and the surrounding Middle Georgia region.

Our Middle Georgia office is currently our only location. We do not have offices in any other states besides Georgia.

You can find out more about our service area here.
Are quotes / estimates Free?
Yes! Estimates are free for all of our services.
How can I request an estimate?
​You can submit a free estimate request online using the form at this link anytime! It normally takes less than 5 minutes to complete to fill out and submit the request form.

You can use that form to request an estimate for any service(s) you need.  It is our general estimate request form. If you're not really sure what you need, you can mark other and we can help you figure out what the best solution to accomplish your goal is.

​A service representative will typically be in touch within one business day.
CAN I GET AN ESTIMATE WITHOUT PROVIDING MY INFO?
​No. In order to receive an estimate, we require that an estimate request form be submitted online or completed over the phone. This is the standard process for all potential clients. Only very basic information is collected for estimate requests. We do not collect anything that can be defined as sensitive information.

Considering the fact that our pricing directly depends on various aspects of your yard and landscape features, we have to have your property address to determine the pricing. We require your contact information because the quote documents are sent via email as a PDF attachment. The document includes a link for you to approve or decline the quote online.

We handle all submitted form data securely in accordance with our company's privacy policy.
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Service-Specific FAQs

Weed Control Service FAQ

Do you offer one-time applications?
We no longer offer one-time weed control applications. We require two applications at minimum because one-time applications are largely ineffective and you likely won't see any results. For more information, check out this post on our blog. 

Aerations and fire ant treatments can be done as a one-time service.
Are the treatments Pet-Safe?
We provide pet-friendly weed control services! There are always some precautions which should be taken with any type of treatment though. While the products we use aren't dangerous to people or pets unless ingested in large quantities, we always advise you to keep children and pets off of the lawn for two hours after the application is made. Information regarding the products applied will be left for you following each treatment.
When will my yard be treated?
You will be sent an email notifying you when you have an upcoming service. This email will also provide instructions about how to prepare your yard, such as picking up hoses, etc. We try to give at least a 24 hour prior notice before each service.
How do you determine my lawn's needs?
When you join our weed control program, the first thing we do is pull soil samples from your yard. The results of these samples will help us determine what needs to be applied to make the conditions best suited for the type of turf you have.
Will weed control treatments harm my grass?
No, we use products which are safe to apply on your turf. They are engineered to only target the weeds in your lawn. Keep in mind that if your lawn is comprised of more weeds than actual grass, killing the weeds will mean your yard will be brown for a while until the grass grows in. If we believe this could be the case with your yard, we will let you know and discuss options that can help get the grass established so your lawn is greened-up as fast as possible. We do not spray anything which will harm the grass though. Some products may potentially cause a slight temporary discoloration to the turf when applied in large quantities, but the discoloration will clear up after a couple of days.
Is there anything I need to do before or after a treatment?
You will receive an email with instructions prior to your yard being treated. The main thing to do before an application is make sure that your yard is clear of objects such as chairs, hoses, etc. The spray technician will leave any necessary follow-up instructions, upon completing each application.

Check out our blog post about how to prepare for a lawn treatment application for the general guidelines on what you should do before any treatment.
When is my payment due?
Payment for your service should be made when you receive an invoice for your service. Please make sure that you have a valid email address on file to receive your invoices. You can also set up auto pay in your client account to make sure your payment is never late.
Can I sign up in the fall or winter months?
Yes! You can join our weed control program in the fall or winter. It's actually a great time to join because weed control efforts for spring start in the late wintertime.
Can I join in the Spring or summer months?
Yes, you can sign up for our weed control program any time of the year! You will pick up service with where we are in the current year's rounds at the time that you join the program. Be aware that joining in the summertime once the warm season weeds have already germinated will limit the results that you'll see that summer. This is because your yard won't have received the earlier pre-emergent weed control treatments for that year. We'll be limited to controlling weeds with post-emergent products.

However, you'll still be on schedule for controlling winter weeds come fall time. Then the next summer you will see more noticeable results with the summer weeds since we'll be able to make those pre-emerge applications.
What type of properties do you service?
We service all kinds of properties including residential lawns, commercial properties, sports facilities, and governmental properties. Basically anyone in Middle Georgia who has grass and wants it to look great!
What areas do you serve?
We provide turf management and weed control services in Warner Robins, Perry, Macon, Fort Valley, and all throughout Middle Georgia! Check our service area page for more information about the communities we serve.

Weed control services are also available in Milledgeville, Cordele, Warwick, and communities around the Lake Blackshear area. These cities are outside of our primary service area, but we have some large weed control contracts in the region of these communities already, so we are able to provide weed control services to additional clients in these locations.
When will aeration services start?
We typically start aeration service visits in May each year. It usually takes between 2-3 weeks to work through the full list of properties signed up to receive aeration services, so if you don't receive your aeration the first week of May, don't worry, we haven't forgotten you.
Spring Season - Why is my lawn not out of dormancy and greened-up yet?
There are many factors that effect when your grass will transition out of dormancy and turn green. We explain these factors in greater detail in our blog article about why your lawn may not be greening up yet.

Just because the daytime temperature gets into the 70s for a day doesn't mean your grass is going to turn green yet. It's the nighttime temperatures which really impact turf growth and the dormancy process.

​Also, your neighbor's yard might be greened-up long before yours or vise versa. This isn't anything to be concerned over. Remember that grass is a living thing, it's not on a set timer. To understand why your lawn hasn't greened up yet, read our blog post explaining it here.
Do you offer a military discount on weed control services?
Yes! With Warner Robins being a military community, we are proud to show appreciation to our men and women in uniform! Ask your sales rep about our military discount. (Valid military ID required)

Irrigation System Service FAQ

Can you add more zones or heads to my existing irrigation system? 
Yes we can.

​As long as you have enough water pressure, we can add additional heads to an existing zone if the current layout doesn't provide proper coverage. We will test the pressure first to make sure it can handle extra heads.

We can add additional zones to your existing system as long as your controller is not already set up with the maximum number of supported zones. If it is maxed out, we will need to install a bigger controller that can support additional zones. Adding more zones also requires additional valves to be installed, so we may need to put in a bigger valve box too. If you are looking to expand your existing system, you can request a free estimate, and our irrigation experts will check your system to let you know what work will need to be done. 
How do I operate my Hunter X-Core irrigation controller?
We have put together a video explaining all the features of the Hunter X-Core controller and how to use them. You can find it on our irrigation system help page.

If you still have problems understanding how your Hunter X-Core controller works, please contact us, and we can answer any questions you may have.
How do I operate my Hunter Pro-C controller?
We have put together a video explaining all the features of the Hunter Pro-C controller and how to use them. You can find it on our irrigation system help page.

If you still have problems understanding how your Hunter Pro-C controller works, please contact us, and we can answer any questions you may have.
How do I operate a Hunter Irrigation Node?
We have put together a video explaining all the features of a Hunter Node and how to setup/program nodes. You can find the Hunter Node tutorial video on our irrigation system help page.

If you still have problems understanding how a Hunter Node works, please contact us, and we can answer any questions you may have.
​HOW LONG SHOULD I SET MY IRRIGATION SYSTEM TO RUN FOR MY MIDDLE GEORGIA LAWN?
We have a quick, informational video on our irrigation help page explaining the best irrigation system settings to use for watering your lawn in Middle Georgia. Be sure to watch it for a full explanation from a turf and irrigation expert.

​If you don't have time to check out the video right now, here's a basic rundown of the secret to watering your lawn properly. This should be the goal you aim for when setting irrigation times.

The Main Secret to Watering Grass Properly
You want to water your lawn deep and infrequently. That means watering longer, but on fewer days. This will train the turf roots to grow down deeper which helps your lawn become more resistant to drought when watering restrictions are put in place during the hot, dry summer months. If you water 5 minutes per day everyday, this is too short and too often. The root system will remain shallow because the water won't get down deep into the soil.

Each lawn is unique. Some lawns are naturally more prone to remaining wet or drying out easier than others. Also, different types of grass prefer different conditions. You will need to consider factors such as these when setting up your irrigation times in order to create a schedule customized to meet your lawn's specific needs. It's best to have an professional irrigation specialist help you set up an irrigation schedule that will provide the best results for your yard. That's why schedule optimization is included as a standard part of all irrigation service calls and inspections that our irrigation team does. 
Help! I'm having an irrigation emergency!
If the system does not have an isolation valve or you don't know where it is...
  • Cut off the water supply at your property's main water meter for the moment. This will stop further flooding, but it will also cut off the water supply for your entire property.
  • Once water is shut off, see Terry's instructions for irrigation emergencies at this link here.
  • If you are renting the property, contact your landlord right away if possible.
  • Get in touch with us as explained in Terry's instructions linked above. Be sure to inform us that you had to shut off ALL water to your entire property.

If the system has an isolation valve...
  • Shut off the water supply to the break in the irrigation system using the isolation valve.
  • Once the break is isolated, see Terry's instructions for irrigation emergencies at this link here. 
  • Get in touch with us as explained in Terry's instructions linked above. Let us know that you've been able to successfully isolate the break.
  • Check the break every few hours to make sure the water supply is completely shut off and the valve is holding.
  • Keep the valve closed until repairs are completed.
​
You should have a complete inspection of your entire irrigation system conducted by a trained irrigation specialist as soon as possible if you experience any catastrophic failure or major malfunction. We recommend having your system inspected and serviced annually or, at the very least, every-other year. Doing so will help prevent issues from turning into serious problems and help protect the investment you made in installing it.
How often should I have my irrigation system serviced?
At the very least, you should not go more than 2 years without servicing your irrigation system.

We recommend you have your system inspected and serviced annually each spring by a qualified irrigation professional. This will help keep your irrigation system in the best condition and operating with maximum water usage efficiency.

Lawn Care Service FAQ

When am I billed for my lawn service?
Invoices are sent out on the 20th of each month for the following month's visits.
What schedule options do you offer?
We offer weekly lawn service and bi-weekly lawn service schedule options.
What services are included?
Our lawn crews mow, weedeat, edge, blow, collect debris, pull/spray weeds, and prune bushes as needed on each visit. For more details about the work included with our plans, see our lawn care services page.
Do you provide one-time cuts?
No, we do not offer one-time mowing services. We only provide lawn care services on a recurring basis.
Am I required to be home for my service visit?
No, you do not have to be at home for our crews to service your lawn.
Do you provide service in the fall/winter too?
We do! Our lawn care plans include service year-round to keep your yard looking its best! There are specific tasks we perform during each time of year. For more information about this, please see our seasonal service info page here.
What if I have a locked gated area of the yard?
We can work in locked areas of the yard. We'll just need to be provided with a key, gate code, or code for a key box on the property in order to access it.
Can I have my service visits occur on a set day and time each week?
While we try to get to yards on the same day of the week each week, we generally cannot guarantee that the crew will be at your property at an exact time on an exact day every single week. It may take more or less time at properties before yours on the route depending on the week.

​Also, if a crew is running behind on their route due to rain, employee absences, or other unforeseen delays, the schedule may have to be pushed back a day. 
How can I get a quote for lawn care services?
You can request a free lawn care service estimate online by completing the form on the page linked here.

Landscape Installation FAQ

Do you offer Landscape project financing options?
Yes! We are one of the few Middle Georgia landscaping companies that offer financing options for landscape installation projects in the Macon and Warner Robins area.

Please visit our project financing info page for more information and to see an estimate of how much funding you may qualify for. You can also read our blog article to learn about some of the benefits of financing your landscape project.
Do you warranty plants and sod that you install?
No, we are not able to warranty any plants or sod due to the fact that they are living and can be unpredictable.
What paver brands do you offer?
We install Belguard, Keystone, and Low Country pavers.
What types of sod do you offer?
We install centipede, Zoysia, Bermuda, and Saint Augustine sod.
Do you require payment of an upfront deposit?
Yes, the upfront deposit we require for landscape installation projects is 50% of the total quoted service cost. This deposit is to secure your position on the schedule and cover the procurement of job materials needed for your project.
​Is the deposit refundable?
This depends on the status of the project and job material orders. Contact your customer support representative for more information.

​If work has already started on your project, we won't be able to refund the deposit.
How long will it be before you start my job?
The start date will depend on the current production schedule. Please contact your representative to get up-to-date information on the current waiting time for landscape installation projects.
What is your cancellation policy for landscape installation projects?
We require a 30 day written notice for project cancellations prior to work beginning on-site.

After our crew has started work on-site, you will need to contact your service representative if you want to halt the project. You will be responsible for covering the costs incurred thus far. If you want to reverse the site preparation and installation work that has already been completed, you'll be responsible for covering all materials and labor required to do so.
Will you match prices from other companies?
Not typically due to the fact that our company is set up much different from other landscape installation companies in the Macon area.

Holiday Lighting Service FAQ

What does it cost?
Price varies from job to job. It is determined by your house features and what all you want to do. Average prices ranges between $500 - $3000. You can start by calculating the cost of your custom holiday lighting package using our holiday lighting price calculator.
Will you hang lights I already own?
No, we guarantee our lighting installs and we are able to provide that guarantee because we use professional grade lights. We provide all installation materials and a timer as well. All of this becomes yours after 3 years. The lights are custom fitted to your home so that you get a very clean install, no bunched up cords or excess lights hanging off the house.
What Decor/lighting options do you offer?
We offer house lights, garland, wreathes, bows, and tree wraps. We can provide other custom requests for an additional fee as well.
How soon will my lights be installed?
That is determined by when you get on our list, which is why it's important to get on there early. For a more precise estimate, please ask our specialist, Bryce Kirkpatrick, about the current installation schedule.
Do you take the lights down after the holidays?
Yes, installation and takedown is included in with your service. We also store the lights for you.
Are estimates free?
Yes! We provide free estimates for all of our services. You can make a request by first calculating your package pricing with our holiday lighting price calculator. Then, if the calculated price interests you, fill out the estimate request form at the end of the calculation.
How long does it take to get an estimate?
We will have your estimate delivered to you within 1-3 business days of receiving your request. It will be determined by the current volume of requests we are experiencing.
What is the latest date I can request service?
The sign-up cutoff date for our Christmas lighting installation service in 2021 was December 10, 2021. We will generally set the deadline around this same time each year. The official deadline will be announced sometime in November each year once it is determined.

Estimates we've sent to you prior to the deadline date must be accepted by 5pm on the deadline date to be considered valid. If your estimate was  sent on the date of the deadline, it must be accepted no later than the next day in order to receive service that year.

​Any unaccepted pricing estimates after the date of the deadline will be considered void.